Below are some answers to frequent questions we receive.

Our Thoughts on Co-Sleeping
At Baby Delight, we realize that parents ultimately make their own parenting decisions based on individual desires, cultural background, child-rearing philosophies, and simple convenience. While we neither encourage nor discourage the practice of co-sleeping, we appreciate the opportunity to offer an alternative for those moms and dads who choose to bring their infant into their bed. We also highly value the recommendations of First Candle / SIDS Alliance and strive to incorporate their guidelines into all of our sleeping products whenever possible.
Co-Sleeping Recommendations
Please consider the following guidelines for safer co-sleeping with or without the Snuggle Nest: Never allow infants to co-sleep with another toddler or child. Never allow infants to co-sleep with an adult who is under the influence of drugs or alcohol. Never allow infants to co-sleep with someone who is obese. Never allow infants to co-sleep with an adult who suffers from sleep disorders or someone who sleeps too soundly to awake at an infant's distress. Never co-sleep on couches or waterbeds or excessively soft mattresses. Never allow infants to co-sleep on the sides of the bed-always place infant in the center of the bed. Do not use excessive bedding or pillows while co-sleeping. Do not leave an infant unattended on an adult bed. Do not place stuffed animals in the adult bed with a bed-sharing infant.
Warranty
Limited Warranty at Macari Baby / Baby Delight, Inc. we make innovative and high quality products for babies, children and their parents. We warrant this product to be free from defects in material and workmanship existing at the time of manufacture for a period of 90-days from the date of initial purchase (sales receipt is required for proof of purchase). If such a defect is discovered during the limited warranty period, we will, at our sole option, repair or replace your product at no cost to you. This limited warranty does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration, involvement in an accident, and normal wear and tear. For warranty service or replacement part information: USA: Please call Customer Service at 1-401-333-6800, email to info@babydelight.com, or mail 30 Martin Street, Suite 2A4, Cumberland, RI 02864. Some replacement parts may be available for purchase after this limited warranty expires. Please visit us at www.babydelight.com or call us at 1-401-333-6800 for details. Register your product through our website.

 

Baby Monitors

Why won't my Movement & Positioning Monitor hold a charge?

In order to charge the wearable MX button correctly and get the best product performance you need to turn the MX button off while charging it (press and hold the black button on top until it beeps once) then let it fully charge for 9 hours before next use. Please repeat this for each charging session.

When the handheld monitor is unplugged the screen will only stay active for 90 seconds then will go black. You can still hear (audio) sound and pressing the power button populates the viewing screen again. Even if the baby is wearing the MX button the screen will still go black.

While the monitor is plugged in, the screen never shuts off unless you choose to.

Why isn't the Camera to my wifi baby monitor registering?

If your camera is second hand or bought as an “as-is unit” The MAC address needs to be cleared in the Baby Delight database, before you can set up your account. E-mail info@babydelight.com with your Mac Address (located on the back of the camera) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.

Also check with your wifi provider that you have a modem that talks back to devices.

I've moved and the Camera to my wifi baby monitor no longer connects.

Our wifi monitor can only store one wifi connection at a time. Your device will need to be reset in our Database and on your end as well. Please e-mail info@babydelight.com with your mac address and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.

The camera to my wifi baby monitor constantly disconnects, or the screen goes black.

Check your camera name. For the best connection your camera should be a single lowercase word with no spaces, numbers or special characters. (ex: babycam)

You can change your camera name by clicking on camera and then edit. We suggest resetting your router as well to clear out any cached data.

If you stream a lot of data, this can interfere with your camera's connectivity as well. Please call your internet provider to decide what plan works best for your family.

I moved my monitor camera to a different part of my house and I am having connection issues.

You might be too far away from your wifi router, we recommend getting a wifi extender.

I hit the reset button on the camera to my wifi baby monitor and nothing happened/ my camera no longer works properly.

Our cameras need to be reset both in our database and your home at the same time. Please e-mail info@babydelight.com with your MAC ID address (E06290------), model number (BD040---) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members. Once we have instructed you to click reset. Do not click reset again without reaching out to our Customer Support.

I've forgotten my password but I am not receiving a reset password e-mail.

Please e-mail info@babydelight.com with your MAC ID address (E06290------), model number (BD040---) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.

I'm having issues with my login

If you are having issues with your login, please reach out to our Customer Service team at 401.333.6800 or info@babydelight.com. Please have your device on hand, as we will require the MAC ID # located on a label on the back of your device.

How long does it take to fully charge?

Each of our monitors takes approximately 6-7 hours to fully charge.

Is there a way to turn off the battery saving mode so that the screen stays on?

If the monitor is plugged in, then the screen will automatically stay on the entire time. The monitor only enters into battery saving mode when it is not plugged in, so as to maximize battery time. There is no way to keep the monitor screen consistently on without having it plugged in.

Does this device detect sound?

Yes, all of our monitors detect sound. That being said, we often see customers purchase an additional camera for our 7" Wifi Monitor, in which case audio no longer becomes available. In this case, the monitor will show a split screen for both camera setups but it will not be able to detect/transmit audio as the 2 cameras would run interference on each other.

 

Snuggle Nest

Are there any fire retardants in Snuggle Nest products?
Snuggle Nest products are compliant with Prop 65 in the State of California that bans harmful flame retardants. Snuggle Nest products also comply with the Consumer Products Safety Improvement Act. (CPSIA)
How should I use the Snuggle Nest?
The unit is placed between the adult pillows. The walls on either side of the product block the pillows, and the rear wall and base reduces risk of entrapment between the mattress and the headboard. Since the infant is lying at the adult head level, the risk of rollovers or overheating and suffocation from adult bedding is reduced. The Snuggle Nest allows easy access to baby for soothing and cuddling throughout the night. Nighttime feedings are convenient because Mom never has to leave the bed. However, parents must make sure to put their infant back into the Snuggle Nest after each nighttime feeding or diaper change. Never use the Snuggle Nest if your mattress is not sturdy enough to allow the product to lay completely level on the bed, without tilting to one side and never leave infant unattended.
Is the Snuggle Nest certified as a safe product?
Since the Snuggle Nest is such a unique product, there are no current safety standards such as the ones that exist for cribs and car seats. However, the Snuggle Nest was designed to incorporate preventative safety features suggested by leading sleep experts and organizations: FIRM PAD - Provides firm sleeping surface ENVELOPE SHEET - Reduces hazard of loose sheeting RIGID TRAY - Covers crack between adult mattress and headboard and blocks adult pillows from baby's sleeping area POSITIONING - By being positioned at adult head level, the infant rests in a clear and open area, free of adult bedding and adult bodies
Are there additional Sheets that I can purchase?
Absolutely! The Snuggle Nest Sheets (Item # BD860) can be purchased from our website and will fit the Snuggle Nest Dream, Afterglow, Harmony & Adventure models. They will also fit the discontinued Snuggle Nest Traveler and Journey models.
Is there any way to get a replacement sound and light unit?
Yes, the sound and light unit is sold separately on our website.
What is the size difference between the 3 Snuggle Nest models?
The Dream, Afterglow, and Harmony are identical in size and and design. The Dream is our most basic version of the Snuggle Nest and includes no additional features/accessories. The Afterglow features a soft glow nightlight that clips on at the top of the Snuggle Nest (by baby's head) and the Harmony includes this nighlight, along with a sound component and a removable incline wedge.

 

Beside Me Dreamer

Are there additional sheets that I can purchase?
Absolutely! We designed sheets specifically for our bassinet and you can purchase them from our website as well as Amazon, Target.com, and BuyBuyBaby.com.
What are the dimensions of the mattress?
Our bassinet is a unique shape and therefore the mattress does not have straightforward dimensions. If you are looking for extra sheets, we recommend purchasing the ones we designed specifically for this mattress which are available on our website, along with Amazon, Target and Buy Buy Baby websites.
What is the min/max height that the bassinet can be adjusted to?
The bassinet has 6 different positions that the height can be adjusted to. At the lowest setting, the bottom of the bassinet sits 13" above the ground and at the highest setting, it sits 17" above the floor.
Is it normal for the bassinet to rock/sway a little bit?
If you are facing the bassinet, it is intended for mom to be able to rock it in a side to side fashion. That being said, it is meant to be a slight rocking motion, so if you find that there is a lot of movement, your bassinet may be incorrectly assembled. If this is the case, please feel free to send us a photo of your assembled product at info@babydelight.com and we'd be happy to take a look at it and make sure its been assembled correctly!

 

Go With Me™ Haven/Eclipse

Is there padding or a cushion on the bottom?
For safety reasons and for the ability to fold up compactly, there is no padding at the bottom of the playard.
Does the canopy have UV protection?
Yes, the canopy on the Eclipse is coated with UPF 50+, protecting against 98% of UVA & UVB rays

 

Go With Me™ Venture

How tall does my child need to be to use the "stand and play" stage?
While there is no recommended height, we recommend that parents use this stage when their child is 6-12 months old. Please note, that the 'Stand & Play' setting is meant to be used ONLY when baby can sit upright unassisted and the 5-point harness should ALWAYS be used in this stage. Once your child is able to walk, you should immediately move to the 'Sit & Play' stage.
Does the sun canopy have UV protection?
Yes, the canopy on the Venture is coated with UPF 50+, protecting against 98% of UVA & UVB rays
Is the position of the sun canopy adjustable to shield the sun?
The canopy can be easily taken on/off of the chair, however, once clipped in, it is not possible to adjust the position or angle of the canopy.
Does the harness work on bigger kids?
Yes, the 5-point harness can be expanded to fit larger children and tightened to fit smaller babies as well.