Below are some answers to frequent questions we receive.
At Baby Delight, we realize that parents ultimately make their own parenting decisions based on individual desires, cultural background, child-rearing philosophies, and simple convenience. While we neither encourage nor discourage the practice of co-sleeping, we appreciate the opportunity to offer an alternative for those moms and dads who choose to bring their infant into their bed. We also highly value the recommendations of First Candle / SIDS Alliance and strive to incorporate their guidelines into all of our sleeping products whenever possible.
Please consider the following guidelines for safer co-sleeping with or without the Snuggle Nest:
Never allow infants to co-sleep with another toddler or child.
Never allow infants to co-sleep with an adult who is under the influence of drugs or alcohol.
Never allow infants to co-sleep with someone who is obese.
Never allow infants to co-sleep with an adult who suffers from sleep disorders or someone who sleeps too soundly to awake at an infant's distress.
Never co-sleep on couches or waterbeds or excessively soft mattresses.
Never allow infants to co-sleep on the sides of the bed-always place infant in the center of the bed.
Do not use excessive bedding or pillows while co-sleeping.
Do not leave an infant unattended on an adult bed.
Do not place stuffed animals in the adult bed with a bed-sharing infant.
Limited Warranty at Macari Baby / Baby Delight, Inc. we make innovative and high quality products for babies, children and their parents. We warrant this product to be free from defects in material and workmanship existing at the time of manufacture for a period of 90-days from the date of initial purchase (sales receipt is required for proof of purchase).
If such a defect is discovered during the limited warranty period, we will, at our sole option, repair or replace your product at no cost to you. This limited warranty does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration, involvement in an accident, and normal wear and tear.
For warranty service or replacement part information:
USA: Please call Customer Service at 1-401-333-6800, email to email@example.com, or mail 30 Martin Street, Suite 2A4, Cumberland, RI 02864.
Some replacement parts may be available for purchase after this limited warranty expires. Please visit us at babydelight.com or call us at 1-401-333-6800 for details.
Register your product through our website.
For a return please contact a Customer Service representative at 1-401-333-6800, Monday – Friday 8:30 am – 5:00 pm ET to obtain a return authorization number. By placing an order on babydelight.com, you are accepting this return policy.
If you have purchased an item from babydelight.com and wish to return it, are within a 30-day window of receiving the item and the product is unused in its original packaging we will accept a return back. Consumers are responsible for the return shipping back to Baby Delight. Please send the item back to us via a trackable insured service such as UPS or FedEx as we are not responsible for shipping issues, lost or damaged products or cost on returns. If we receive it back and it has been used then we are not able to accept it and that would void the return. We do not accept returns from retailers, only items purchased on our site at babydelight.com
If returning - please ship it back to us at the following address via a trackable insured service:
Baby Delight Inc.
1 Angell Road
Cumberland, RI 02864
ATTN: Consumer Relations
Please also include name, address and original order number for return. Refunds will be credited to original method of payment.
Yes, Baby Delight stands behind the safety of each and every one of our products. We understand and acknowledge that there were other infant rockers that were recently deemed unsafe and therefore recalled. Those products were in fact different from the Sway and Nestle Nook and also were for different uses. The Sway, as well as the Nestle Nook are not marketed for unattended sleep (such as overnight) and should never be used as such. They have no incidents or injuries related to their use and are similar to many other inclined seating products that provide a safe way for caregivers to secure and interact with their babies. Each of these products also include mesh walls that allow for increased airflow and breathability.
Unfortunately due to misinformation campaigns, the marketplace for many products has been effectively eliminated while new regulations limiting incline angles are developed.
Snuggle Nest™ products are compliant with Prop 65 in the State of California that bans harmful flame retardants.
Snuggle Nest™ products also comply with the Consumer Products Safety Improvement Act. (CPSIA)
The unit is placed between the adult pillows. The walls on either side of the product block the pillows, and the rear wall and base reduces risk of entrapment between the mattress and the headboard. Since the infant is lying at the adult head level, the risk of rollovers or overheating and suffocation from adult bedding is reduced. The Snuggle Nest™ allows easy access to baby for soothing and cuddling throughout the night. Nighttime feedings are convenient because Mom never has to leave the bed. However, parents must make sure to put their infant back into the Snuggle Nest after each nighttime feeding or diaper change.
Never use the Snuggle Nest™ if your mattress is not sturdy enough to allow the product to lay completely level on the bed, without tilting to one side and never leave infant unattended.
Since the Snuggle Nest™ is such a unique product, there are no current safety standards such as the ones that exist for cribs and car seats. However, the Snuggle Nest™ was designed to incorporate preventative safety features suggested by leading sleep experts and organizations:
FIRM PAD - Provides firm sleeping surface
ENVELOPE SHEET - Reduces hazard of loose sheeting
RIGID TRAY - Covers crack between adult mattress and headboard and blocks adult pillows from baby's sleeping area
POSITIONING - By being positioned at adult head level, the infant rests in a clear and open area, free of adult bedding and adult bodies
Absolutely! The Snuggle Nest™ Sheets (Item # BD860) can be purchased from our website and will fit the Snuggle Nest™ Dream, Afterglow, Harmony & Adventure models. They will also fit the discontinued Snuggle Nest™ Traveler and Journey models.
Yes, the sound and light unit is sold separately on our website.
The Dream, Afterglow, and Harmony are identical in size and and design. The Dream is our most basic version of the Snuggle Nest and includes no additional features/accessories. The Afterglow features a soft glow nightlight that clips on at the top of the Snuggle Nest (by baby's head) and the Harmony includes this nighlight, along with a sound component and a removable incline wedge.
Beside Me Dreamer™
Absolutely! We designed sheets specifically for our bassinet and you can purchase them from our website as well as Amazon, Target.com, and BuyBuyBaby.com.
Our bassinet is a unique shape and therefore the mattress does not have straightforward dimensions. If you are looking for extra sheets, we recommend purchasing the ones we designed specifically for this mattress which are available on our website, along with Amazon, Target and Buy Buy Baby websites.
The bassinet has 6 different positions that the height can be adjusted to. At the lowest setting, the bottom of the bassinet sits 13" above the ground and at the highest setting, it sits 17" above the floor.
If you are facing the bassinet, it is intended for mom to be able to rock it in a side to side fashion. That being said, it is meant to be a slight rocking motion, so if you find that there is a lot of movement, your bassinet may be incorrectly assembled. If this is the case, please feel free to send us a photo of your assembled product at firstname.lastname@example.org and we'd be happy to take a look at it and make sure its been assembled correctly!
To disassemble your Beside Me Dreamer, you’ll want to essentially reverse the assembly instructions, which can be found in our step-by-step video tutorial in the product listing. Many customers sometimes get stuck on the step that requires them to detach the middle component of the frame. For help on taking this component apart, take a look at the video below, which can also be found under the product listing.
Go With Me™ Venture
Go With Me™ Haven/Eclipse
In order to charge the wearable MX button correctly and get the best product performance you need to turn the MX button off while charging it (press and hold the black button on top until it beeps once) then let it fully charge for 9 hours before next use. Please repeat this for each charging session.
When the handheld monitor is unplugged the screen will only stay active for 90 seconds then will go black. You can still hear (audio) sound and pressing the power button populates the viewing screen again. Even if the baby is wearing the MX button the screen will still go black.
While the monitor is plugged in, the screen never shuts off unless you choose to.
If your camera is second hand or bought as an “as-is unit” The MAC address needs to be cleared in the Baby Delight database, before you can set up your account. E-mail email@example.com with your Mac Address (located on the back of the camera) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.
Also check with your wifi provider that you have a modem that talks back to devices.
Our wifi monitor can only store one wifi connection at a time. Your device will need to be reset in our Database and on your end as well. Please e-mail firstname.lastname@example.org with your mac address and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.
Check your camera name. For the best connection your camera should be a single lowercase word with no spaces, numbers or special characters. (ex: babycam)
You can change your camera name by clicking on camera and then edit. We suggest resetting your router as well to clear out any cached data.
If you stream a lot of data, this can interfere with your camera's connectivity as well. Please call your internet provider to decide what plan works best for your family.
You might be too far away from your wifi router, we recommend getting a wifi extender.
Our cameras need to be reset both in our database and your home at the same time. Please e-mail email@example.com with your MAC ID address (E06290------), model number (BD040---) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members. Once we have instructed you to click reset. Do not click reset again without reaching out to our Customer Support.
Please e-mail firstname.lastname@example.org with your MAC ID address (E06290------), model number (BD040---) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.
If you are having issues with your login, please reach out to our Customer Service team at 401.333.6800 or email@example.com. Please have your device on hand, as we will require the MAC ID # located on a label on the back of your device.
Each of our monitors takes approximately 6-7 hours to fully charge.
If the monitor is plugged in, then the screen will automatically stay on the entire time. The monitor only enters into battery saving mode when it is not plugged in, so as to maximize battery time. There is no way to keep the monitor screen consistently on without having it plugged in.
Yes, all of our monitors detect sound. That being said, we often see customers purchase an additional camera for our 7" Wifi Monitor, in which case audio no longer becomes available. In this case, the monitor will show a split screen for both camera setups but it will not be able to detect/transmit audio as the 2 cameras would run interference on each other.