Below are some answers to frequent questions we receive.
In order to charge the wearable MX button correctly and get the best product performance you need to turn the MX button off while charging it (press and hold the black button on top until it beeps once) then let it fully charge for 9 hours before next use. Please repeat this for each charging session.
When the handheld monitor is unplugged the screen will only stay active for 90 seconds then will go black. You can still hear (audio) sound and pressing the power button populates the viewing screen again. Even if the baby is wearing the MX button the screen will still go black.
While the monitor is plugged in, the screen never shuts off unless you choose to.
If your camera is second hand or bought as an “as-is unit” The MAC address needs to be cleared in the Baby Delight database, before you can set up your account. E-mail firstname.lastname@example.org with your Mac Address (located on the back of the camera) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.
Also check with your wifi provider that you have a modem that talks back to devices.
Our wifi monitor can only store one wifi connection at a time. Your device will need to be reset in our Database and on your end as well. Please e-mail email@example.com with your mac address and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.
Check your camera name. For the best connection your camera should be a single lowercase word with no spaces, numbers or special characters. (ex: babycam)
You can change your camera name by clicking on camera and then edit. We suggest resetting your router as well to clear out any cached data.
If you stream a lot of data, this can interfere with your camera's connectivity as well. Please call your internet provider to decide what plan works best for your family.
You might be too far away from your wifi router, we recommend getting a wifi extender.
Our cameras need to be reset both in our database and your home at the same time. Please e-mail firstname.lastname@example.org with your MAC ID address (E06290------), model number (BD040---) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members. Once we have instructed you to click reset. Do not click reset again without reaching out to our Customer Support.
Please e-mail email@example.com with your MAC ID address (E06290------), model number (BD040---) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.
If you are having issues with your login, please reach out to our Customer Service team at 401.333.6800 or firstname.lastname@example.org. Please have your device on hand, as we will require the MAC ID # located on a label on the back of your device.
Each of our monitors takes approximately 6-7 hours to fully charge.
If the monitor is plugged in, then the screen will automatically stay on the entire time. The monitor only enters into battery saving mode when it is not plugged in, so as to maximize battery time. There is no way to keep the monitor screen consistently on without having it plugged in.
Yes, all of our monitors detect sound. That being said, we often see customers purchase an additional camera for our 7" Wifi Monitor, in which case audio no longer becomes available. In this case, the monitor will show a split screen for both camera setups but it will not be able to detect/transmit audio as the 2 cameras would run interference on each other.
Snuggle Nest™ products are compliant with Prop 65 in the State of California that bans harmful flame retardants.
Snuggle Nest™ products also comply with the Consumer Products Safety Improvement Act. (CPSIA)
The unit is placed between the adult pillows. The walls on either side of the product block the pillows, and the rear wall and base reduces risk of entrapment between the mattress and the headboard. Since the infant is lying at the adult head level, the risk of rollovers or overheating and suffocation from adult bedding is reduced. The Snuggle Nest™ allows easy access to baby for soothing and cuddling throughout the night. Nighttime feedings are convenient because Mom never has to leave the bed. However, parents must make sure to put their infant back into the Snuggle Nest after each nighttime feeding or diaper change.
Never use the Snuggle Nest™ if your mattress is not sturdy enough to allow the product to lay completely level on the bed, without tilting to one side and never leave infant unattended.
Since the Snuggle Nest™ is such a unique product, there are no current safety standards such as the ones that exist for cribs and car seats. However, the Snuggle Nest™ was designed to incorporate preventative safety features suggested by leading sleep experts and organizations:
FIRM PAD - Provides firm sleeping surface
ENVELOPE SHEET - Reduces hazard of loose sheeting
RIGID TRAY - Covers crack between adult mattress and headboard and blocks adult pillows from baby's sleeping area
POSITIONING - By being positioned at adult head level, the infant rests in a clear and open area, free of adult bedding and adult bodies
Absolutely! The Snuggle Nest™ Sheets (Item # BD860) can be purchased from our website and will fit the Snuggle Nest™ Dream, Afterglow, Harmony & Adventure models. They will also fit the discontinued Snuggle Nest™ Traveler and Journey models.
Yes, the sound and light unit is sold separately on our website.
The Dream, Afterglow, and Harmony are identical in size and and design. The Dream is our most basic version of the Snuggle Nest and includes no additional features/accessories. The Afterglow features a soft glow nightlight that clips on at the top of the Snuggle Nest (by baby's head) and the Harmony includes this nighlight, along with a sound component and a removable incline wedge.
Beside Me Dreamer
Go With Me™ Haven/Eclipse
Go With Me™ Venture