Below are some answers to frequent questions we receive.
In order to charge the wearable MX button correctly and get the best product performance you need to turn the MX button off while charging it (press and hold the black button on top until it beeps once) then let it fully charge for 9 hours before next use. Please repeat this for each charging session.
When the handheld monitor is unplugged the screen will only stay active for 90 seconds then will go black. You can still hear (audio) sound and pressing the power button populates the viewing screen again. Even if the baby is wearing the MX button the screen will still go black.
While the monitor is plugged in, the screen never shuts off unless you choose to.
If your camera is second hand or bought as an “as-is unit” The MAC address needs to be cleared in the Baby Delight database, before you can set up your account. E-mail email@example.com with your Mac Address (located on the back of the camera) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.
Also check with your wifi provider that you have a modem that talks back to devices.
Our wifi monitor can only store one wifi connection at a time. Your device will need to be reset in our Database and on your end as well. Please e-mail firstname.lastname@example.org with your mac address and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.
Check your camera name. For the best connection your camera should be a single lowercase word with no spaces, numbers or special characters. (ex: babycam)
You can change your camera name by clicking on camera and then edit. We suggest resetting your router as well to clear out any cached data.
If you stream a lot of data, this can interfere with your camera's connectivity as well. Please call your internet provider to decide what plan works best for your family.
You might be too far away from your wifi router, we recommend getting a wifi extender.
Our cameras need to be reset both in our database and your home at the same time. Please e-mail email@example.com with your MAC ID address (E06290------), model number (BD040---) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members. Once we have instructed you to click reset. Do not click reset again without reaching out to our Customer Support.
Please e-mail firstname.lastname@example.org with your MAC ID address (E06290------), model number (BD040---) and the e-mail you used to register your account. You will then receive reset instructions from one of our team members.
If you are having issues with your login, please reach out to our Customer Service team at 401.333.6800 or email@example.com. Please have your device on hand, as we will require the MAC ID # located on a label on the back of your device.
Each of our monitors takes approximately 6-7 hours to fully charge.
If the monitor is plugged in, then the screen will automatically stay on the entire time. The monitor only enters into battery saving mode when it is not plugged in, so as to maximize battery time. There is no way to keep the monitor screen consistently on without having it plugged in.
Yes, all of our monitors detect sound. That being said, we often see customers purchase an additional camera for our 7" Wifi Monitor, in which case audio no longer becomes available. In this case, the monitor will show a split screen for both camera setups but it will not be able to detect/transmit audio as the 2 cameras would run interference on each other.
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